License and activation
For anything else, as changing the email of a license, write to support@pinhalab.com.
Activating a license
Section titled “Activating a license”- In the email with your license key, click Activate TreeWrite, then Open in TreeWrite.
- In TreeWrite, click Activate.
If TreeWrite does not open, paste the key in Settings › License and click Activate.
More than one computer
Section titled “More than one computer”A license works on up to 3 computers at a time. To free one, click Deactivate on this computer in Settings › License. For a computer you lost, write to support.
A lost license key
Section titled “A lost license key”Look for an email from licenses@pinhalab.com, spam included. If it is not there, write to support from the email you bought with. Do not buy again: that is a second subscription.
Which versions a license covers
Section titled “Which versions a license covers”Every version released while you subscribe, forever. Settings › License shows until when. A later version opens read-only: renew, or install a previous version.
When TreeWrite is read-only
Section titled “When TreeWrite is read-only”You can read, search and copy, but not edit. This happens when the trial of 30 days is over, when the version is newer than your license covers, when the license was suspended (as after a refund), or when TreeWrite could not check the license yet. Your documents are never touched.
Cancelling and refunds
Section titled “Cancelling and refunds”Manage your subscription on your subscription page. A refund is possible within 14 days of a charge, see the refund policy.